Question 1

What is your processing time and shipping policy?

Accepted Answer

We are pleased to offer free shipping and handling on orders over $45. All other orders are subject to a flat shipping and handling rate fee of $4.50.

Please allow 3-5 business days for order processing. You can generally expect to receive your order within 7-10 business days of the order being processed.

Question 2

Where do you ship?

Accepted Answer

We ship our products within the United States. At this time, we are not accepting international orders.

Question 3

What is your return and exchange policy?

Accepted Answer

Due to the nature of our products and keeping hygiene and safety at the forefront, we are unable to accept any returns or exchanges once your order has been placed.

Shipments that are returned to us because of an incorrect shipping address or attempted delivery with no answer will not be refunded. We are not responsible for lost or stolen shipments.

If there is damage to your product(s), please reach out to us at hello@bindaasbeautyco.com (https://wixlabs-wix-faq-11.appspot.com/)with photographs within 3 days of package delivery. If the damage is a result of manufacturing and/or shipping, we will replace your product(s) at no cost. Please be aware that it's normal for blush pans and palettes to have some dusting around the outside of the pans - this is not considered damage.

Question 4

Are your products vegan?

Accepted Answer

We are pleased to offer both vegan and non-vegan products! Many of our products are vegan. Some of our products, however, are not vegan. For example, some of our lipsticks contain beeswax for extra hydration. Our product descriptions indicate whether each particular product is vegan. Please read those descriptions carefully prior to purchasing your products.

Question 5

Are your products cruelty-free?

Accepted Answer

Yes, our products are cruelty-free. We do not support testing on our furry friends!

Question 6

Is the product packaging sustainable?

Accepted Answer

Yes! We use recyclable packaging.

Question 7

Who do I contact for order issues?

Accepted Answer

Please contact us at hello@bindaasbeautyco.com (mailto:hello@bindaasbeautyco.com)for any issues and we would be happy to assist.

Question 8

Who do I contact if I am interested in a collaboration with your brand?

Accepted Answer

Please contact us at hello@bindaasbeautyco.com.(mailto:hello@bindaasbeautyco.com) We are happy to discuss to determine whether it's a good fit.

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